At WorkNGear, we want customers to be satisfied with their purchase. If an item does not meet expectations, eligible returns may be accepted within 30 days of purchase, provided the item meets the return requirements outlined below.

 

Return Window

 

Returns may be accepted within 30 days of the original purchase date.

To complete a return, customers must provide the original receipt, order confirmation, packing slip, or other valid proof of purchase.

Returns requested after 30 days may not be accepted.

 

Return Eligibility

 

To be eligible for return, items must be:

• Unworn
• Unwashed
• Unused
• In resalable condition
• Free from stains, odors, damage, pet hair, or signs of wear
• Returned with all original tags attached
• Returned with original packaging, when applicable
• Accompanied by the original receipt or proof of purchase

 

WorkNGear reserves the right to refuse any return that does not meet these requirements.

 

Non-Returnable and Final Sale Items

 

Certain items are not eligible for return.

Final sale items are not eligible for return, refund, exchange, or store credit unless required by law.

Additional non-returnable items may include, but are not limited to:

• Items marked “Final Sale”

• Worn or washed merchandise

• Items without original tags

• Customized, altered, embroidered, or personalized products

• Clearance items, where marked final sale

• Gift cards

• Items damaged due to misuse, improper care, or normal wear and tear

If an item is not eligible for return, this may be noted on the product page, receipt, packing slip, in-store signage, or at checkout.

 

Refunds

 

Approved refunds will be issued to the original form of payment used at the time of purchase.

Refunds may take several business days to appear, depending on the customer’s bank, card issuer, or payment provider.

Original shipping charges, if any, are non-refundable unless the return is due to a WorkNGear error or a defective item.

 

Return Shipping

 

Customers are responsible for return shipping costs unless the return is due to an error by WorkNGear or the item is defective.

WorkNGear is not responsible for returns that are lost, delayed, or damaged in transit. Customers are encouraged to use a trackable shipping method when mailing a return.

Return shipping fees are non-refundable.

 

Restocking Fee

 

A restocking fee may apply to certain returns.

If a restocking fee applies, it may be deducted from the refund amount. The amount of the restocking fee may depend on the item type, condition, fulfillment method, or reason for return.

 

In-Store Returns

 

WorkNGear has physical store locations where eligible returns may be accepted.

Customers may bring eligible items, along with the original receipt or proof of purchase, to a participating WorkNGear store location for return review.

Physical WorkNGear store locations include:

Clifton
1006 US Highway 46
Clifton, New Jersey 07013
United States

Deptford
1692 Clements Brg Rd
Woodbury, New Jersey 08096
United States

Freeport
34 E Sunrise Hwy
Freeport, New York 11520
United States

Langhorne
2019 E Lincoln Hwy
Langhorne, Pennsylvania 19047
United States

Patchogue
499-26 Sunrise Hwy
Patchogue, New York 11772
United States

Saugus
327 Broadway
Saugus, Massachusetts 01906
United States

In-store returns are subject to inspection and approval. Store associates may refuse a return if the item does not meet WorkNGear’s return requirements.

 

Online Order Returns

 

Eligible online purchases may be returned in accordance with this policy.

Online orders may be returned by mail or, where accepted, at a WorkNGear physical store location.

Customers returning an online order should include the original packing slip, order confirmation, or proof of purchase with the return.

If an online order is returned by mail, the customer is responsible for return shipping unless the return is due to a WorkNGear error or defective merchandise.

 

Exchanges

 

Exchanges may be accepted for eligible items within 30 days of purchase, subject to product availability.

Items requested for exchange must meet the same condition requirements as returned items.

If the requested replacement item is unavailable, WorkNGear may issue a refund to the original form of payment, subject to the terms of this policy.

 

Damaged, Defective, or Incorrect Items

 

If a customer receives a damaged, defective, or incorrect item, they should contact WorkNGear as soon as possible with the order number, proof of purchase, and photos of the item and packaging when available.

WorkNGear will review the issue and determine the appropriate resolution, which may include a replacement, exchange, refund, or other remedy.

Items damaged due to normal wear and tear, misuse, improper care, or unauthorized alteration are not considered defective.

 

Return Inspection

 

All returns are subject to inspection before approval.

WorkNGear reserves the right to deny a refund, exchange, or store credit if the item is not in acceptable condition or does not comply with this policy.

Items that are returned without authorization, outside the return window, without proof of purchase, or in non-resalable condition may be refused.

 

Proof of Purchase

 

A valid proof of purchase is required for all returns.

Acceptable proof of purchase may include:

• Original receipt

• Order confirmation email

• Packing slip

• Digital receipt

• Other purchase record accepted by WorkNGear

Returns without proof of purchase may be denied.

 

Promotional Purchases and Discounts

 

If an item was purchased using a discount, promotion, coupon, or special offer, the refund amount will reflect the actual amount paid after the discount was applied.

If a return causes the original order to no longer qualify for a promotion, free shipping, bundle discount, or other offer, the value of that promotion may be deducted from the refund where permitted.

 

Refund Processing Time

 

Once a return is received and approved, WorkNGear will process the refund to the original form of payment.

Refund timing may vary depending on the payment provider. Customers should allow several business days for the refund to appear on their account after it has been processed.

 

Refused or Undeliverable Returns

 

If a return shipment is refused, undeliverable, or sent to the wrong address, WorkNGear is not responsible for delays, loss, or additional shipping costs.

Customers are responsible for ensuring that returns are shipped correctly and include the necessary order information.

 

Policy Updates

 

WorkNGear reserves the right to update or modify this Returns Policy at any time. Changes will apply to purchases made after the updated policy is posted, unless otherwise required by law.

 

Contact Us

For questions about returns, exchanges, damaged items, or an existing order, customers should contact us at info@workngear.com with their order number, receipt, and any relevant photos or details.